Refund and Cancellation Policy

Thank you for choosing SchoolViewers, a product of Tormuto Information Technologies. We strive to ensure our cloud-based school management system meets the needs of your institution. Please read this policy carefully to understand our guidelines regarding your per-student subscriptions, cancellations, and refunds.

1. Subscription Cancellations

   You may cancel your SchoolViewers subscription at any time. If you cancel your subscription, the cancellation will take effect at the end of your currently paid billing cycle. You will retain access to the platform and your data until the end of that period.

2. Refund Eligibility

   Because SchoolViewers operates on a flexible, per-student subscription model providing immediate access to digital infrastructure, we generally do not offer refunds for unused time or unused student capacity within an active billing cycle.

   Exceptions for refunds may only be made under the following circumstances:
   • Billing Errors: If you were charged incorrectly due to a technical error on our platform or payment gateway.
   • Service Outages: If the platform experiences prolonged, unexpected downtime that severely impacts your institution's operations, account credits or refunds may be issued at our sole discretion.

3. Adjusting Student Capacity

   • Adding Students: If your student population grows and you add more students to your portal, you will be billed for the additional student capacity at the time of addition.
   • Reducing Students: If your active student count decreases mid-cycle, we do not offer partial refunds for the reduced capacity for the remainder of that billing cycle. You can adjust your total capacity for the next billing cycle before your renewal date.

4. Data Retention Post-Cancellation

   Upon cancellation and the expiration of your billing cycle, your institution's data will remain securely stored in read-only mode for a brief grace period before being permanently scheduled for deletion, in accordance with our Privacy Policy. Ensure you have exported necessary records prior to your subscription end date.

5. How to Request a Refund or Cancel

   To report a billing error or request an account cancellation, please reach out to our support team directly.

   Contact Us Via: https://schoolviewers.com/contact
   We will review all requests within 3-5 business days.